FAQs

I only placed one order. Why did I get two boxes?

We fulfill products through different fulfill centers, including our Amazon store. This allows us to offer more competitive shipping rates to everybody! All orders containing multiple products are subject to splitting into multiple shipments unless otherwise advised. Hit us up if you have any questions!

Just placed my order. WHERE IS IT?

We typically ship all orders placed before 12 PM MST on the same day. However, all orders are subject to a processing time of 1 business day. If for some reason, we experience a delay and are unable to process your order in a timely manner, we’ll communicate the delay with you as soon as we can.

Do I need to use a mortar and pestle for these here beans?

We offer one pre-ground option: Mammoth Plus. It is pre-ground due to the addition of 3% MCT per serving. This is a precision grind, and will work great for a coffee maker, pour over or French press.
THAT BEING SAID, let us know if you want us to grind your whole bean option and we’ll be happy to do so! Please leave a note in the comments section of your order with the type of device you use, and we’ll grind it then send it out.

What are the digits? Got so many dank memes to send.

(505) 400-3494. Text us those MEMES! Please note, our office hours for immediate assistance by phone are 10-3:00 PM MST, M-F. If you have a question outside these hours, you can still call and leave a message, or shoot us an email at customerservice@cavemancoffeeco.com. We’ll do our best to get back to you within 1 business day.

What are your hours?

We operate Monday-Friday, 9 AM-5 PM MST.

OK, order still isn’t here. WHERE IS IT?

Shoot us an email at customerservice@cavemancoffeeco.com with your order number in the subject line; we’ll fix it right quick!

What’s the return policy?

We believe in our products and stand by them 100%. However, we know that we won’t hit it out of the park for everybody. If you’re unsatisfied for any reason, send us an email at customerservice@cavemancoffeeco.com with your order number and concerns, and we’ll take care of it! For a wordier and more official policy, check this one out: THE BORING VERSION.

How long will it take to get my coffee? I NEED CAFFEINE!!!!

Our shipping options outline the basic timeline for your order. If you place your order before 12 PM on a business day, we’ll probably get it out that same day! If not, it’ll for sure go out the next business day.

 

How do I change my subscription?

Email us! customerservice@cavemancoffeeco.com, and we can take care of your request, or can send you a link to your payer portal on our site.